Orders are processed on an hourly basis during daytime business hours, Monday through Friday. Weekend and evening orders are processed on the following business day.
All items are made to order. Most orders are ready for shipping 5-8 business days after the order is placed. However, larger orders may take more time to embroider.
Contacting Customer Service
You may contact us by e-mail at any time (contact us), or call us at (845) 893-9138 during our Customer Service hours.
The Customer Service Department Hours are: Monday through Friday, 9 am to 5:30 pm EST
Questions or problems with your order
Customer Service will contact you with any questions regarding your order, or in the event that your credit card is declined. We will use the billing phone number or e-mail address you provided, unless you specified other contact information.
Looking for Mugs, Mousepads, Magnets and other imprinted gift items? Please Visit:
At www.redthreadfamilies.com you will find beautifully embroidered gifts and China-adoption related items.
We offer unique baby gifts and gifts for friends and family that celebrate Chinese culture.
Choose from: Chinese characters and ladybugs on bibs, blankets, sweatshirts and bags, or Personalized Embroidered Baby Gifts.